Refund policy

Return & Refund Policy — Bazaar Burst

Last updated: [4/11/2026]

At Bazaar Burst, your satisfaction matters to us. If something isn't right with your order, here's how our returns and refunds process works.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all items. If you're not happy with your purchase, you can request a return or refund within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, in its original condition, and in its original packaging
You must have proof of purchase (order number or receipt)
The request must be made within 30 days of delivery

Your Legal Right to Cancel (UK Customers)

If you're a consumer based in the UK, you're also protected under the Consumer Contracts Regulations 2013. This gives you the right to:

Cancel your order within 14 days of receiving your item(s), for any reason, without needing to justify it
Receive a full refund, including standard delivery costs, once we receive the returned item(s)

To cancel under this right, simply notify us within the 14-day window (see Contact Us below). You then have a further 14 days to send the item back to us.

Nothing in our 30-day guarantee reduces these statutory rights — it extends beyond them.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged once used or unsealed:

Beauty and hair care tools that come into direct contact with skin, scalp, or hair (e.g. combs, brushes) once used
Items marked as final sale or clearance
Gift cards

Faulty, damaged, or incorrect items are always eligible for a return or replacement, regardless of this exclusion.

How to Start a Return

Contact us at [insert support email] or via our Contact page with your order number and reason for return
We'll confirm your eligibility and send you return instructions, including the return address
Pack the item securely in its original packaging where possible
Ship the item back to us — we recommend using a tracked shipping method, as we can't be responsible for items lost in transit

Please do not send items back before receiving return confirmation from our team, as returns sent to the wrong address may cause delays.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. If approved:

Your refund will be processed to your original payment method within 5–10 business days
Original shipping charges are non-refundable, except where the return is due to our error (wrong/faulty/damaged item), or where you're exercising your 14-day UK cancellation right
Return shipping costs are the customer's responsibility, unless the item arrived faulty, damaged, or incorrect

If more than 10 business days have passed since your refund was approved and you haven't received it, please contact your bank or card provider first, then reach out to us.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered:

Contact us within 48 hours of delivery with your order number and photos of the issue
We'll offer a free replacement, a full refund, or store credit — your choice
You won't be charged for return shipping in these cases

Order Processing & Shipping Times

Please note that as items are shipped from our fulfilment partners, delivery can take longer than typical UK retail — please allow the shipping window shown at checkout before contacting us about a late order. Late delivery alone (within the stated window) is not treated as a fault.

Exchanges

We currently only replace items if they're defective, damaged, or incorrect. If you need a different item, the fastest way is to return the original (see above) and place a new order.